Contact
We typically respond within one business day.
Support
Questions about an active engagement, your dashboard, or your account.
support@12apptester.comRefunds & billing
Refund requests, invoice questions, or anything payment-related.
billing@12apptester.comBusiness address
12AppTester
Dhaka, Bangladesh
Response times
Support and billing requests are answered within one business day (Sun–Thu, Dhaka time). Privacy requests are answered within 30 days as required by applicable data protection law, and typically much faster.
For Paddle buyers
Payments are processed by Paddle.com Market Limited as Merchant of Record. If you have a question specific to your invoice or payment that we can't resolve directly, you can also reach Paddle at paddle.net.