Refund Policy

Last updated: May 12, 2026

This policy explains when refunds are available for QA engagements purchased on 12AppTester.com. Payments are processed by Paddle.com Market Limited, our Merchant of Record, who issues approved refunds back to your original payment method.

1. Cancellation before the engagement starts

If you cancel a campaign before our QA team has begun the first day of testing sessions, you are eligible for a full refund. To cancel, contact us via the contact page with your campaign ID.

2. Refunds during the engagement

Once the engagement has started, refunds are pro-rated based on the testing days that have not yet been delivered. For example, if you cancel after day 4 of a 14-day engagement, you are eligible for a refund of 10/14 of the purchase price.

3. Refunds for non-delivery

If our QA team fails to deliver the contracted testing sessions across the engagement window — for example, if fewer than 80% of the expected sessions are completed by the end of day 14 — you are eligible for a full refund. Eligibility is determined from the timestamped session log in your dashboard.

4. What is not covered by a refund

• The outcome of Google Play's review of your app. We do not control Google's decisions, and a refund will not be issued because Google Play declined to publish your app.
• Engagements that could not start because you did not complete the Google Play Console closed-testing configuration on your side (e.g., you did not whitelist the tester emails). Contact us to reschedule, but the engagement is not refundable on that basis alone.
• Bugs, defects, or quality issues in your own app revealed by our QA team. Those findings are what you paid for.

5. How to request a refund

Send your refund request via our contact page including:

• Your campaign ID (visible in your dashboard).
• The Paddle transaction or invoice reference (from your purchase email).
• A short description of why you're requesting the refund.

We respond within 3 business days. Approved refunds are processed by Paddle within their standard 5–10 business day window, depending on your payment method and bank.

6. Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. Most refund disputes can be resolved directly under this policy and far more quickly than the chargeback process.

7. Changes

We may update this Refund Policy. Changes apply only to engagements purchased after the "Last updated" date.